Hugo Energy

Hugo Energy provides a hardware-free, cloud-based solution designed to help heat suppliers meet the 2026 Ofgem and Heat Network (Metering and Billing) Regulations. Our services focus on transforming complex data into actionable insights for both suppliers and tenants.

How We Help with Heat Regs Compliance:

• Transparency & Data Accessibility: Under the new regulations, suppliers must provide clear, consumption-based billing. Our Tenant App gives residents real-time visibility into their heat usage, moving away from estimated bills to accurate, data-driven transparency.
• Compliant Billing Infrastructure: Our tech stack replaces traditional, often unreliable In-Home Displays (IHDs). By syncing directly with smart meters (SMETS1 & SMETS2), we ensure that billing is itemized and based on actual consumption, meeting the latest consumer protection standards.
• Fair Pricing & Tariff AI: To address the “Fair Pricing” mandate, our Hugo Pro platform features Tariff AI. This tool compares current tariffs against market benchmarks, helping suppliers demonstrate that they are providing fair value and helping tenants find the most cost-effective options.
• Budgeting & Vulnerability Support: The 2026 regulations place a high priority on protecting vulnerable consumers. Our app includes AI-driven budget alerts and cost calculators that help residents manage spending proactively, reducing the risk of debt and the need for supplier intervention.
• Seamless Reporting: Our platform automates the collection of performance data, making it easier for suppliers to fulfill their registration and reporting obligations to Ofgem via the new digital services.

The Hugo Tech Stack Advantage:

• No Hardware Required: We eliminate the cost and complexity of retrofitting physical displays by using a 100% digital interface.
• Unified Management: Hugo Pro aggregates data from various assets (Heat, EV, Solar) into a single dashboard, providing a holistic view of building energy performance.
• Automated Offsetting: For suppliers focused on the “Net Zero” aspect of the regulations, we offer integrated carbon tracking and monthly offsetting options for tenants.

By digitizing the relationship between the heat supplier and the resident, we ensure that compliance is not just a regulatory “box-ticking” exercise but a value-add service that improves resident satisfaction and operational efficiency.